Billing & Subscription
Billing & SubscriptionLast updated: 2026-09-20
In This Article
Mimentum has four plans. Full details, including every limit and feature, are in
Plans & Pricing — this article covers billing.
Plans & Pricing — this article covers billing.
| Plan | Price | Galleries | Photos / gallery | Invitations | Guests / invitation |
|---|---|---|---|---|---|
| Free | €0 | 1 | 50 | 1 | 50 |
| Starter | €9.99/mo | 5 | 200 | 10 | 200 |
| Pro | €29.99/mo | 25 | 1,000 | 50 | 1,000 |
| Business | €79.99/mo | Unlimited | Unlimited | Unlimited | Unlimited |
Storage is 1 GB on Free, 10 GB on Starter, 50 GB on Pro and 500 GB on Business.
Starting a Subscription
Your subscription starts immediately, and you'll have instant access to all features.
Payment Methods
We accept:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Some regional payment methods
All payments are processed securely through Stripe. We never store your full card details.
Viewing Your Current Plan
Upgrading Your Plan
Need more features or storage? Upgrading is easy:Go to Settings > Subscription
Click Upgrade Plan
Choose your new plan
Confirm the change New features are available immediately
You're charged the prorated difference
Your billing date stays the same
When you upgrade:
Downgrading Your Plan
Thinking of switching to a smaller plan?Go to Settings > Subscription
Click Change Plan
Select a lower-tier plan
Review the impact on your galleries Ensure your usage fits within the new plan's limits
Excess galleries may become inaccessible
Photos over the limit will need to be removed or archived
Feature limitations take effect at the start of the next billing cycle
Important before downgrading:
Canceling Your Subscription
If you need to cancel:Go to Settings > Subscription
Click Cancel Subscription
Tell us why (optional but helpful)
Confirm cancellation Your subscription remains active until the end of the billing period
You won't be charged again
After expiration, your account converts to Free plan
Galleries exceeding Free plan limits become read-only
What happens when you cancel:
Viewing Past Invoices
Invoice Details
Each invoice includes:
Invoice number for your records
Service period
Amount charged
Payment method used (last 4 digits)
VAT/tax information if applicable
Updating Billing Information
To update your payment method:Go to Settings > Billing
Click Update Payment Method
Enter your new card details
Save changes
"Why was I charged?"
Your charges may be for:
Monthly or annual subscription renewal
Plan upgrade
Additional storage (if applicable)
Check your billing history for details on any charge.
"I see a pending charge"
Pending charges are normal and typically:
Authorization holds that are released
Pre-authorizations before actual billing
Should resolve within 3-5 business days
"My payment failed"
If your payment doesn't go through:Check that your card details are correct
Ensure your card hasn't expired
Verify sufficient funds
Try a different payment method
Contact your bank if the issue persists
We'll retry failed payments a few times before any service interruption.
"I need a refund"
Our refund policy:
Full refund within 14 days of initial purchase
Prorated refunds for annual plans within 30 days
No refunds for monthly plans after 14 days
Contact support@mimentum.online for refund requests
Getting Tax Receipts
Tax receipts are available:
Automatically emailed after each payment
Downloadable from your billing history
Can be re-sent by contacting support
VAT/GST
For EU customers and other regions with VAT:
VAT is added based on your billing country
Enter your VAT ID to remove VAT (businesses only)
Receipts show VAT breakdown
Business Expenses
If your subscription is a business expense:
Download invoices from billing history
Use the invoice number for your records
Contact us for custom invoicing needs
Still need help?
Can't find what you're looking for? Our support team is here to help.
Contact Support