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Troubleshooting Common Issues

Technical SupportLast updated: 2026-09-20

In This Article

Photos Won't Upload

If you're having trouble uploading photos, try these solutions:

Check Your Connection

  • Ensure you have a stable internet connection

  • Try switching between Wi-Fi and mobile data

  • Move closer to your router if on Wi-Fi

    • File Size and Format

  • Maximum file size is set per gallery — 10 MB by default. The gallery owner can

    • change it in gallery settings, anywhere from 1 MB to 50 MB.
  • Supported formats: JPEG, PNG, HEIC, HEIF, WebP

  • Convert files if they're in an unsupported format

    • Browser Solutions

  • Clear your browser cache

  • Try a different browser (Chrome, Firefox, Safari)

  • Disable browser extensions temporarily

  • Update your browser to the latest version

    • On a Phone

  • Free up device storage

  • Close other apps to free memory

  • Try uploading fewer photos at once

  • Grant the browser access to your photos when prompted

    • Uploads Are Very Slow

    Slow uploads are usually due to:
  • Large file sizes (try lower resolution)

  • Weak internet connection

  • Uploading many files at once

    • Tips for Faster Uploads:

  • Reduce photo quality/resolution

  • Upload in smaller batches

  • Use a wired or stronger connection if possible

    • "File Type Not Supported"

    We support:
  • JPEG / JPG

  • PNG

  • HEIC / HEIF (iPhone formats)

  • WebP

    • GIFs, RAW files and PDFs can't be uploaded to a gallery.

    If you see this error:

  • Check the file extension

  • Convert the file to JPEG or PNG

  • Use a different photo

    • Photos Appear Blurry

    Initial Viewing
  • Thumbnails load first for speed

  • Wait a moment for full resolution

  • Click the photo to see full size

    • Persistent Blur

  • The original photo may be low resolution

  • Check the source photo quality

  • Re-upload a higher resolution version

    • Photos Are Rotated Wrong

    Most photos auto-rotate based on their metadata, but sometimes:

    For Gallery Owners:

  • Click on the affected photo

  • Click the edit/rotate icon

  • Rotate until correct

  • Save changes

    • Prevention:

  • Check photo orientation before uploading

  • Use photos from the original camera roll

    • Can't Log In

    Forgot Password
  • Click "Forgot Password" on the login page

  • Enter your email address

  • Check your inbox (and spam folder)

  • Click the reset link — it expires after 24 hours

  • Create a new password of at least 8 characters

    • Email Not Recognized

  • Check for typos in your email

  • Try other email addresses you might have used

  • You may need to create a new account

    • Too Many Attempts

  • Repeated failed logins are rate-limited for security

  • Wait a few minutes and try again

  • Use "Forgot Password" rather than guessing

    • Not Receiving Emails

    Check Spam Folder
  • Our emails sometimes land in spam

  • Mark Mimentum as "not spam"

  • Add support@mimentum.online to your contacts

    • Verify Email Address

  • Ensure your email is correct in settings

  • Check for typos

  • Try updating to a different email

    • Check Your Email Preferences

  • Go to Settings > Email Preferences

  • Make sure the category you're expecting isn't switched off

  • Account and security emails are always sent

    • Email Provider Issues

  • Some corporate mail servers block external senders

  • Try a personal email address (Gmail, Outlook)

  • Check with your IT department

    • Mimentum runs in your phone's browser — there's no separate app to install from an app store. You can add it to your home screen for an app-like experience:

    iOS (Safari):

  • Open mimentum.online in Safari

  • Tap the Share button

  • Tap Add to Home Screen

    • Android (Chrome):

  • Open mimentum.online in Chrome

  • Tap the menu (⋮)

  • Tap Install app or Add to Home screen

    • Camera or Photo Access Not Working

    Uploading uses your browser's file picker:

  • Go to your device Settings

  • Find your browser (Safari or Chrome)

  • Enable Camera and Photos permissions

  • Reload the page

    • Page Looks Broken After an Update

    Pull down to refresh, or clear your browser cache. If you added Mimentum to your home screen, close it fully and reopen it.

    Supported Browsers

    For the best experience:
  • Chrome 80+

  • Firefox 75+

  • Safari 13+

  • Edge 80+

    • Known Issues

    Internet Explorer
  • Not supported

  • Please use a modern browser

    • Private / Incognito Browsing

  • Some features that remember your preferences won't persist

  • Try a regular browsing window

    • Older Browser Versions

  • Update to the latest version

  • Some features require a modern browser

    • High Data Usage

    Reduce Data Usage:
  • Use Wi-Fi when possible

  • Download photos on Wi-Fi only

  • Close the tab when you're not using it

    • If these solutions don't work:

  • Search the Help Center: look for your specific issue

  • Contact Support: use the Contact Support form

  • Include Details:

    • - Device type and OS version
    - Browser name and version
    - Screenshot of any error messages
    - Steps to reproduce the issue
    - Gallery URL (if applicable)

    We aim to give a first response within 24 hours and to resolve tickets within 72 hours. On Pro and Business plans, which include priority support, we aim for 4 hours and 24 hours.

    Still need help?

    Can't find what you're looking for? Our support team is here to help.

    Contact Support