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Upgrading and Downgrading

Billing & SubscriptionLast updated: 2026-09-20

In This Article

When to Upgrade

Consider upgrading when:

  • You're approaching your storage limit

  • You need more galleries or invitations

  • You want a custom domain, advanced analytics or priority support

  • You're expecting more photos from guests than your plan allows

  • You want to remove Mimentum branding (Business)

    • How to Upgrade

  • Go to Dashboard > Subscription

  • Click Change Plan

  • Select your new plan and billing cycle

  • Review the changes

  • Confirm

    • What Happens When You Upgrade

    Immediately:
  • New features are available at once

  • Higher limits take effect at once

  • The larger storage quota is available

    • Billing:

  • A prorated charge for the remainder of the current billing period

  • Your next full charge falls on your normal billing date

  • No double-charging

    • Upgrade Pricing Example

    Current: Starter (€9.99/month)
    Upgrade to: Pro (€29.99/month)
    Days remaining in billing period: 15
    Prorated charge: (€29.99 − €9.99) × (15/30) = €10.00
    Next month: €29.99 in full

    Stripe calculates the exact figure; the amount is shown before you confirm.

    When to Downgrade

    You might downgrade when:

  • The event is over

  • You're using fewer features than expected

  • Your budget has changed

    • How to Downgrade

  • Go to Dashboard > Subscription

  • Click Change Plan

  • Select the lower plan

  • Review what you'll lose

  • Confirm

    • What Happens When You Downgrade

    Timing: the change is immediate, not at the end of the period.

    Billing: the unused portion of what you've already paid becomes account credit, applied automatically to your next invoice. It is not paid back to your card.

    Your data: nothing is deleted. Every gallery, photo, invitation and guest stays exactly where it is, and stays viewable.

    What does change: limits apply to new things. If you're already over the new plan's limit, you can't create more until you're back under it.

    If you're over the limit onYou can't
    GalleriesCreate a new gallery
    Photos per galleryUpload more photos to that gallery
    StorageUpload anything new
    InvitationsCreate a new invitation
    Guests per invitationAdd more guests to that invitation
    Team membersInvite another team member

    Plan features behave the same way: lose Remove branding and the Mimentum mark comes back on shared pages; lose Custom domain and your pages serve from your mimentum.online URL again.

    Getting Back Under a Limit

    Galleries: download the photos you want to keep, then delete galleries you no longer need.

    Storage: delete unnecessary or duplicate photos, and clear rejected uploads.

    Guests: existing guests and their responses stay — only new additions are blocked.

    From Free to Starter

    You gain:
  • 4 more galleries (1 → 5)

  • 150 more photos per gallery (50 → 200)

  • 9 GB more storage (1 → 10)

  • 9 more invitations (1 → 10)

  • 150 more guests per invitation (50 → 200)

  • 2 team members (0 → 2)

  • 60 more AI actions per event (15 → 75)

  • Custom slug

    • From Starter to Pro

    You gain:
  • 20 more galleries (5 → 25)

  • 800 more photos per gallery (200 → 1,000)

  • 40 GB more storage (10 → 50)

  • 40 more invitations (10 → 50)

  • 800 more guests per invitation (200 → 1,000)

  • 8 more team members (2 → 10)

  • 225 more AI actions per event (75 → 300)

  • Custom domain

  • Advanced analytics

  • Priority support

    • From Pro to Business

    You gain:
  • Unlimited galleries (25 → ∞)

  • Unlimited photos per gallery (1,000 → ∞)

  • 450 GB more storage (50 → 500)

  • Unlimited invitations (50 → ∞)

  • Unlimited guests per invitation (1,000 → ∞)

  • Unlimited team members (10 → ∞)

  • Unlimited AI actions

  • Remove Mimentum branding

    • Switching Billing Cycle

    Both cycles are offered under Change Plan — pick your plan and choose monthly or annual. Switching to annual is handled like any other plan change, with proration.

    Savings:

    PlanMonthly × 12AnnualYou save
    Starter€119.88€99.99€19.89 (~17%)
    Pro€359.88€299.99€59.89 (~17%)
    Business€959.88€789.99€169.89 (~18%)

    Switching to Monthly

    Change back the same way. You keep annual access for what you've paid; the unused portion becomes account credit against your monthly invoices.

    Before You Cancel

    When you start the cancellation, we'll ask why. If the reason is price or a temporary break, you'll be offered an alternative — a retention discount, or pausing your subscription for a month instead of cancelling.

    Other alternatives worth considering:

  • Downgrade to a cheaper plan instead

  • Switch to annual billing for a lower effective monthly price

    • How to Cancel

  • Go to Dashboard > Subscription

  • Click Cancel

  • Tell us why (this is where the alternatives are offered)

  • Confirm

    • What Happens After Cancellation

    Immediately:
  • Your subscription is marked as canceling

  • Access continues until the end of the paid period

  • No future charges

    • At period end:

  • Your account moves to the Free plan

  • Free plan limits apply to anything new

  • Your data is retained for 30 days

    • Nothing is deleted the moment you cancel. See our Terms of Service for the full data retention terms.

    Reactivating

    If your subscription is still in its canceling period, click Resume Subscription on the Subscription page and nothing changes at all.

    After it has ended, choose a plan from Subscription to start again.

    Can I upgrade mid-billing cycle?

    Yes. Upgrades take effect immediately, with prorated billing.

    Can I downgrade mid-billing cycle?

    Yes, and it also takes effect immediately. The unused portion becomes account credit rather than a refund to your card.

    Will I lose my data when downgrading?

    No. Your galleries, photos, invitations and guests stay. Only new creations are blocked while you're over a limit.

    My plan looks wrong after paying

    Click Sync with Stripe on the Subscription page to pull the current state from Stripe.

    Still need help?

    Can't find what you're looking for? Our support team is here to help.

    Contact Support