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Billing and Invoices

Billing & SubscriptionLast updated: 2026-09-20

In This Article

Mimentum uses Stripe for payments. Your plan, usage and invoice history are in Mimentum; card details, tax data and coupon codes are handled in Stripe's secure billing portal.

  • Go to Dashboard > Subscription

  • Click Manage Billing

  • The Stripe billing portal opens

    • In the portal you can update your card, change your billing address, view and download invoices, and cancel.

    Current Plan

    Shows your plan and its state:

    StatusMeaning
    ActiveEverything is in order
    TrialYou're in your free trial, with days remaining shown
    Past DueA payment failed — update your payment method
    CanceledCanceling, with access until a stated date
    PausedBilling paused, with the resume date shown
    ExpiredAccess has ended

    You'll also see your billing cycle (monthly or annual), your price, your next billing date and — if you have one — your account credit and any active discount.

    Account credit is applied automatically to your next invoice, reducing what you owe.

    Resource Usage

    Shows where you stand against your plan's limits:

  • Galleries

  • Photos, and photos per gallery (highest gallery)

  • Storage

  • Invitations, and guests per invitation (highest invitation)

  • Team members

    • You'll be warned when you're approaching a limit and told when one is reached.

    Billing History

    Every invoice with its date, amount, and status (Paid, Pending, Failed). Click through to open the invoice in Stripe, where you can download it as a PDF.

    If you've never been on a paid plan, this section is empty.

    Payment methods are managed in the Stripe billing portal, not in Mimentum.

    Accepted Payment Methods

    MethodSupported
    Visa✓
    Mastercard✓
    American Express✓
    Debit cards✓
    Apple Pay✓
    Google Pay✓

    Available methods can vary by country — the checkout shows what applies to you.

    Updating Your Card

  • Go to Subscription > Manage Billing

  • Add or update the payment method in the Stripe portal

  • Return to Mimentum

    • You need a valid payment method on a paid plan.

    How Billing Works

  • Monthly: charged on the same date each month

  • Annual: charged once a year on your subscription start date, at a 17% discount versus paying monthly

  • Prorated: when you upgrade mid-cycle, you're charged only for the remaining days

    • Billing Date

    Your billing date is the day you first subscribed. Subscribe on 15 January and monthly billing falls on the 15th of each month; annual billing falls on 15 January each year.

    Currency

    Mimentum bills in euros (€).

  • Starter includes a 7-day trial; Pro and Business include 14 days

  • Trials are for new customers only, one per customer

  • A valid payment method is required

  • We notify you 3 days before your trial ends

  • At the end of the trial we attempt to charge your payment method

  • Cancel any time during the trial to avoid being charged

    • Failed Payments

    If a payment fails:

  • Your subscription moves to Past Due and a banner appears on the Subscription page

  • Stripe automatically retries the payment over the following days

  • You have a 7-day grace period to fix it

  • If it isn't resolved, your account is downgraded to the Free plan

    • Your data isn't deleted on downgrade — but features above the Free limits stop working until you're paid up again.

    Common Reasons

    ReasonSolution
    Card expiredUpdate card details in the billing portal
    Insufficient fundsUse a different card or add funds
    Card declinedContact your bank
    3D Secure not completedComplete the verification prompt

    Fixing a Failed Payment

  • Go to Subscription

  • Click Manage Billing on the payment banner

  • Update your payment method in the Stripe portal

  • Stripe retries the charge

    • If your subscription looks out of date after paying, click Sync with Stripe on the Subscription page.

    Discounts appear on your Current Plan card as either a percentage or a fixed amount, with the date they run until — or "applies forever" if it's permanent.

    Promotional codes are entered at checkout or in the Stripe billing portal. They are non-transferable, can't be combined, expire on their stated date, and apply only to the plan they were issued for.

    Refund Policy

    Subscriptions are generally non-refundable, with these exceptions:

    ScenarioOutcome
    Billing error on our sideWe refund the difference
    We fail to provide paid servicesPro-rata refund may be offered
    Monthly planCancel any time; access runs to the end of the paid period, no refund
    Annual planNot refundable
    Downgrade mid-periodNo refund for the unused portion

    Refund requests must be submitted within 30 days of the charge.

    EU Right of Withdrawal

    If you are a consumer in the EU, you have a statutory right to withdraw from the contract within 14 days of concluding it, without giving a reason. This is separate from, and takes precedence over, the refund policy above. See our Widerrufsbelehrung for the full notice and the model withdrawal form.

    Requesting a Refund

  • Go to Support > Contact

  • Select Billing Issue

  • Explain the situation, including the invoice number

  • Submit

    • You may cancel at any time:

  • No penalties or fees

  • Access continues to the end of the current billing period

  • Your data stays available for 30 days after cancellation

  • Free plan limits apply afterwards

    • Cancel from Subscription > Cancel, or in the Stripe billing portal.

  • Prices are shown excluding tax where applicable

  • Tax is calculated from your billing address

  • VAT is added for applicable regions

    • Enter or correct your billing address and VAT ID in the Stripe billing portal; it appears on your invoices.

    Your payments are secured by:

  • Stripe payment processing

  • PCI DSS compliance

  • TLS encryption for all transactions

  • 3D Secure for card verification

  • Tokenization — Mimentum never stores your card number

    • When will I be charged?

    On your billing date each month or year, or immediately when you upgrade.

    Why was I charged a different amount?

    Usually a prorated upgrade, added tax, an expired discount, or your bank's currency conversion.

    How do I get a receipt for expenses?

    Open the invoice from your Billing History and download the PDF from Stripe.

    Is my payment information safe?

    Yes. Payments run through Stripe and Mimentum never stores your full card details.

    Still need help?

    Can't find what you're looking for? Our support team is here to help.

    Contact Support