Data & Privacy

You can export all your data as part of the account deletion process:

Go to Settings

Scroll to Danger Zone

Click Delete Account

Progress through the wizard steps

At the Data Export step, click Export My Data

A ZIP file will download automatically

Note: You can export your data without completing the deletion - simply close the wizard after downloading.

Your data export ZIP file contains:

Content	Format	Description
data.json	JSON	All your account data (profile, galleries, invitations, venue templates)
Gallery Photos	Original files	All photos organized by gallery folders
README.txt	Text	Information about the export

For downloading just your photos without other account data:

Open the gallery you want to download

Click Download or the download icon

Select photos or choose "All Photos"

Click Download

Downloading is not limited by plan. Individual and bulk downloads, and originals at
full resolution, are available on every plan including Free.

To correct your data:

Profile Data - Edit directly in Settings

Gallery Data - Edit in gallery settings

Invitation Data - Edit in invitation builder

Guest Data - Edit in guest list

For data you can't edit yourself, contact our support team at support@mimentum.online with:

Your account email

Description of what needs correcting

Correct information to update

We respond within 30 days.

Delete specific data without deleting your account:

Individual Photos:

Open gallery

Select photos

Click Delete

Confirm

Individual Galleries:

Go to gallery settings

Scroll to Delete Gallery

Confirm deletion

Individual Invitations:

Go to invitation settings

Scroll to Delete Invitation

Confirm deletion

Delete your entire account and all associated data:

Go to Settings

Scroll to Danger Zone

Click Delete Account

Complete the deletion wizard:

- Review subscription status
- Review galleries to be deleted
- Review invitations to be deleted
- Export your data (optional)
- Confirm deletion

Within 30 days of deletion request:

Log into your account

Click Restore Account

Your account is fully restored

All data is recovered

After 30 days, deletion is permanent and cannot be undone.

Some data is retained for legal/business purposes:

Data	Retention	Reason
Billing records	7 years	Tax compliance
Transaction IDs	7 years	Financial records
Support tickets	2 years	Service records

You can submit formal privacy requests through our online form:

Go to mimentum.online/privacy-request

Select your request type:

- Access My Data - Get a copy of all personal data we have about you
- Export My Data - Receive your data in a portable format
- Correct My Information - Fix inaccurate or incomplete data
- Delete My Account - Permanently delete your account and data

Enter your email address

Add any additional details (optional)

Click Submit Request

You'll receive a confirmation email, and we'll process your request within 30 days.

You can also email privacy@mimentum.online with:

Your account email

Type of request

Any specific details

If your export seems stuck:

Check your browser's download folder

Allow up to a few minutes for large galleries

Try a different browser

Contact support if issue persists

If deletion seems stuck:

Ensure you completed all wizard steps

Check for active subscription (may need to cancel first)

Allow 30 days for completion

Contact support

If settings aren't accessible:

Verify you're logged in

Try a different browser

Clear browser cache

Contact support